Payments, credits and refunds

Pricing and confirmation

Packs and total prices appear in Credits and top-ups. No mandatory subscription is required. Review the credit quote before generating; options, duration and resolution affect it. Expired proposals require a new quote. Authorized agents can confirm within the limits you grant.

Failed jobs and adjustments

When a job reaches a terminal failure state, the system returns the applicable generation credits. A queued or running job is not a terminal failure. The ledger records reservations, usage and returns. Contact support with the job or payment ID for missing purchased options or duplicate charges. You do not need to generate again to complain.

Script, reference or creative changes may require a new paid generation. Recomposition reuses available assets with its own quote. A credit return is not a bank refund and does not establish that an AI provider has refunded its costs.

Withdrawal and consumer rights

We respect withdrawal rights provided by your country’s law. For EU or EEA consumers, the usual period is 14 days from conclusion of the distance contract. Notify soporte@obrasmart.pro or the provider’s registered address with an unambiguous statement; no particular form is mandatory.

Buying credits or accepting these terms does not by itself waive withdrawal rights. Exceptions for digital content or performed services require the specific legal conditions and consents. Any proportionate deduction for service already provided is made only where legally permitted. Remedies for defective content or services are separate from withdrawal.

Suggested notice: “I withdraw from my Studio Pro credit purchase on [date], payment reference [reference], in the name of [name], account email [email]. Request date: [date].” Do not send full card numbers.

Card refunds

Monetary refunds are reviewed against the reason, applicable rights and account transactions. Where due, they are processed to the original method unless a lawful alternative is agreed, with corresponding credit adjustments to prevent double refunds. Legal deadlines apply; the time to appear in your account also depends on Stripe and your bank. For issues outside statutory rights, support assesses individual cases without promising an automatic refund.

Social publishing: optional subscription

The social plan costs EUR 9.90 per monthly billing period, with applicable taxes included in the displayed total. Purchasing is available only when expressly enabled. It requires separate authorization in the app and payment through Stripe; buying credits does not subscribe to social publishing. Monthly renewal continues until you cancel it in Credits and top-ups. Canceling renewal preserves access until the end of the paid period and does not consume or cancel your creation credits. Statutory withdrawal, refund and complaint rights remain unaffected.

Includes one profile with one account per supported network and 60 sends per billing period, with no rollover. Each destination network counts as one send; a carousel on one network counts as one. Started sends and those awaiting confirmation count toward the limit; technical retries of the same request do not consume it twice. Generation, voice and editing are quoted separately in credits. Accounts, formats and destinations depend on each network’s permissions and rules; reach and content approval are not guaranteed.

If the paid period ends without renewal or payment is reversed, publishing is suspended. Drafts and assets remain subject to library terms. After 14 days from the last paid period and once the subscription has ended, we may remove the provider profile and its connections; you will need to authorize your networks again when reactivating. This does not remove posts already sent to social networks. Closing Studio Pro requires resolving outstanding subscriptions and payments.

Automatic top-ups and cancellation

Authorization is optional, revocable and limited to the pack, threshold and monthly cap you accept. Review or disable future top-ups in Credits and top-ups. A payment already started may complete after disabling. Automatic top-ups do not remove statutory refund rights. If a card needs intervention, the app shows the pending status and a Stripe link where available.

Closing an account with a balance

Ask support to review the balance and pending payments before final closure. We do not offer unrestricted conversion of credits to cash or transfers between users; this does not limit legally required refunds or corrections of erroneous payments.